Refund policy

Last updated: October 2026. We want every trip to start connected. Here is when you can get your money back.

Full refund

The eSIM has not been installed on any device, and you ask within 30 days of purchase.
The eSIM does not work at your destination because of a problem on our side or our partner network, and our support team cannot fix it.
You were charged twice for the same order.

No refund

The eSIM has been installed and has used data, or the plan has expired.
Your device is not eSIM compatible or is carrier-locked (please check before buying).
Top-ups that have already been added to your eSIM.

How to ask

Email support@piqqie.com with your order number (it starts with PQ-). We reply within 2 business days.

How you are refunded

Card and wallet payments go back to the original payment method, usually within 5 to 10 business days. Crypto payments are refunded in the same coin to a wallet address you give us, minus the network fee.