Privacy policy

Last updated: October 2026. This explains what personal data piqqie collects, why, and the choices you have.

What we collect

Account details: your email address, name, and (if you sign in with Google or Apple) the account ID they share with us.
Orders: the plans you buy, prices, dates, promo codes and the payment reference from our payment provider.
eSIM details: the eSIM identifier (ICCID), activation codes, status and data usage, so you can install and manage your eSIM.
Technical data: IP address and basic request logs, used for security and to keep the service running.

We never see or store your full card number. Card and wallet payments are handled by Stripe, crypto payments by Cryptomus.

Why we use it

To create your account, deliver your eSIM and show it in your account.
To process payments, refunds and top-ups.
To send emails about your orders and eSIMs. We do not send marketing emails without your consent.
To prevent fraud and abuse and to meet legal and accounting obligations.

Who we share it with

Only the companies we need to run the service: our eSIM network partner (to issue your eSIM), our payment providers (Stripe, Cryptomus), our email provider, and our hosting provider. We do not sell your personal data.

How long we keep it

Account data is kept while your account is open. Order records are kept as long as tax and accounting law requires. You can ask us to delete your account at any time.

Cookies and storage

We store your sign-in session in your browser so you stay logged in. We do not use advertising cookies.

Your rights

You can ask for a copy of your data, correct it, or have it deleted. If you are in the EU or UK you also have the right to object and to complain to your data protection authority.

Contact

Email support@piqqie.com with any privacy question or request.